extreme ownership

Handling Employees Who Are Trouble Spots: A Leadership Story

Handling employees who become trouble spots is challenging, but with the right approach, you can maintain a productive and harmonious work environment. Every leader knows that employees form the backbone of the company, and ensuring they align with the organization’s goals and culture is crucial. It all begins at the hiring stage. The best way to handle problematic employees is to avoid hiring them in the first place. Once a candidate joins the team, ensuring they fit into the organization’s culture becomes paramount. Training and clear communication are the next critical steps. As a leader, taking responsibility for your team’s clarity and performance is non-negotiable.

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Mastering the Art of First Impressions

First impressions are everything, especially in a clinical setting. It can set the tone for the patient’s entire experience with your practice. So how can you make a great first impression? It’s an art that requires finesse and an understanding of human interaction. Mastering your ability to be present and listen actively are key, along with being authentic and self-aware. By investing just a few minutes of your time upfront, you can create a positive and welcoming environment for your patients that can set the stage for a successful and trusting relationship. Learn how to master the art of first impressions and transform your patient experience.

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